Throughout my 25+ years of public speaking and training, there is one question that I get asked more than any other. That question is “How do I say No?” Why do we have trouble with this? When we were children, we didn’t have a problem with it. It is only as we have grown older
You have a right and even a responsibility to be happy. Happiness is a state of mind. Many people let life pass them by because they choose to be unhappy. They sit around complaining, worrying, procrastinating, and gossiping about other people instead of making the most of every day. They talk about the past and
“Of all the languages in the world, the most difficult language to communicate is the language of feelings.” One of the greatest challenges we face daily is the ability to communicate our feelings to another person. At any one time, we are dealing with eight aspects of communication. There is what we mean to say,
Self-introductions are easier than most people think. You tell the other person your name and something about yourself that establishes a commonality with that person. You will introduce yourself in different ways, depending upon the event and the person you are meeting. Think about where you are. What do you have in common with another
Do you have your emotions under control? Are you what someone would call an emotional person? Or, are you unemotional? Some people are acutely aware of their own feelings and equally aware of the feelings of others. There are other people who are incredibly insensitive. Then, there are those who are so wrapped up in
Without even saying a word, you are transmitting a message with your appearance. Your physical presence is the foundation upon which you build your credibility. Analyze and thoughtfully plan how you will present yourself. Is your style on purpose . . . your purpose? Is the message your appearance gives the message you want people
Successful people make themselves successful. They have goals, dreams, desires, wants, and needs. They develop an attitude that attracts success. When people ask them how they are, they reply "Wonderful," "Marvelous," or "Terrific." They show interest in other people by asking, "And, how are you?" They show genuine interest in the other person by listening
In today's conversations, slang, vulgarities, and curse words seem to sneak unnoticed into many people's vocabularies. At least, unnoticed by the person speaking! But, you can bet the person listening hears them and it will make a poor impression on that person. You are basically telling the other person that you have no respect for them
One of the young women in our office made a statement the other day that made me stop and think. She said, "People around here think I have a bad attitude. I don't have a bad attitude. I'm just not a morning person." Wow! Was she saying that she doesn't get to chose her attitude? Does
If you would like to become powerful, strong, respected, impressive and successful, there are two ways you can make it happen. First, position your information. Communication is most effective when it is purposefully positioned. When you say the right thing at the right time using the right tone of voice, the right facial expressions, and
