ConfidenceWhen faced with obstructive ringleaders who will not reform, you have two things you can do: Convert them or find a way to remove them. Resistance will come in the form of either active or passive resistance and will occur for different reasons. Understanding the reasons is essential.

The job of neutralizing resistance to change requires that you help people believe in themselves. It is important to help them believe that they can manage the change without failing. If employees believe that they do not have the right skills and knowledge, their confidence levels fade and resistance levels rise. Help build their confidence by emphasizing their strengths and increasing their knowledge and skill base. Help them to take one step at a time by showing them what they can do instead of what they can’t do.